Cancellation Policy:
We understand that sometimes life circumstances are unavoidable, and you may need to change your schedule last minute, however, we kindly ask that you give us at least 24 hours notice from your scheduled appointment time if you need cancel or reschedule your appointment. If you cancel or reschedule your appointment less than 24 hours in advance, 50% of your scheduled service will be charged to your credit card on file or you will be sent an invoice. If you “no call/no show” you will be charged in the amount of the full service you are booked for. Please note, extremely late cancellations, up to 2 hours prior to your scheduled service, will count as a no show. If you are unable to make your appointment due to an emergency within this time frame, please contact your stylist directly and we will discuss in a private matter. Cancellations and “no shows” leave gaps in our schedules that cannot be filled without timely notice. Text confirmations go out days in advance to help avoid any of these situations. This notification courtesy enables us to schedule another client and, in turn, maintains a higher availability of services for you as well as others. Due to scheduling commitments to other clients’ schedules, we may need to reschedule any appointment for which you are more than 15 minutes late. We hope you understand the reason for these policies. If you have any questions, please do not hesitate to ask.